Kinder support for kinder insurance
A working AI agent for Animal Friends customers — handles claim submission and tracking, policy questions, a charity-recommended vet finder, the donation impact story, and renewals. Warm voice, FCA-aware guardrails, grounded in the live Animal Friends help centre.
What Lorikeet can deliver for Animal Friends
An AI agent for the moments that matter — claims, policy questions, vet recommendations, the charity story, renewals — across chat, voice, and email.
Warm and animal-loving by default
Pets are family. The agent leads with empathy when a customer's pet is unwell, and is conversant in the charitable mission that makes Animal Friends different.
Connected to your stack
This demo runs on 7 mock tools: account lookup, policy details, claim status, claim submission, vet finder with charity-partner flags, charity impact, and cancellation. Production points at Animal Friends' real claims platform, policy admin, and vet network.
Guardrails that hold
No veterinary advice. No claim payout commitments before assessor review. FCA-aware language across every turn — the agent never promises an outcome the policy team should make.
Plain-English workflows
Animal Friends' ops team writes the workflow in natural language. "If the customer is asking about cancellation, be empathetic — many are bereavement or hardship — then present the retention offer once, gently." No engineering ticket required.
Voice, chat, email — same brain
Same workflow, same knowledge, same guardrails on every channel. A customer can start a claim on chat, follow up by phone, and the agent picks up where it left off.
Deploy in days
This entire demo — 7 workflows, scraped help centre, 7 mock tools, 2 guardrails — was built in under an hour. Production launches at Animal Friends' scale take days, not quarters.
This demo? Built from scratch for Animal Friends.
Real logic for real scenarios. Claim submission, claim status, policy questions, vet referrals, the charity donation story, and a gentle cancellation flow. Connect Lorikeet to Animal Friends' real systems and it works exactly the same way, at your real volume.
Indexed your help centre
Articles scraped from animalfriends.co.uk — claims, cover, premiums, charity mission, all searchable.
Wrote your workflows
Seven workflows: a router, claim status, submit a claim, policy questions, vet finder, charity impact, and renewal/cancellation.
Mocked your tools
Account, policy, claims, claim submit, charity vet finder, charity impact, cancellation — wired to a real-feeling customer for the demo.
Pressure-tested
Ran simulated conversations across happy paths, bereavement, retention, FCA edges, and a pet-emergency safety case before going live.
Read the simulations report
We pressure-tested the demo across 7 test categories — claim handling, policy questions, vet finder, charity FAQ, multi-pet cover, renewal, and a pet-emergency safety check. Read the full breakdown and the iteration roadmap.
See the Simulations ReportReady to add the world's best CX AI?
Connected to Animal Friends' actual policy and claims systems. Handling your real support volume. The same warmth and mission, at scale.
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